Human-First AI | Gainsight Software https://www.gainsight.com/resource/series/human-first-ai/ Wed, 12 Feb 2025 20:23:55 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 Unlocking AI’s Impact On Business Software And Customer Success https://www.gainsight.com/resource/unlocking-ais-impact-on-business-software-and-customer-success/ Tue, 23 Jul 2024 21:14:43 +0000 https://www.gainsight.com/?post_type=resource&p=53779 Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.

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]]> Product leaders discuss AI’s transformative impact on business software, emphasizing its ability to understand language, reason, and drive intuitive, impactful customer success.

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]]> AI Meets SaaS with Jack Altman, CEO of Lattice https://www.gainsight.com/resource/ai-meets-saas-with-jack-altman-ceo-of-lattice/ Tue, 23 Jul 2024 21:12:46 +0000 https://www.gainsight.com/?post_type=resource&p=53778 Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view on the most exciting AI innovations in the market.

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]]> Learn about AI’s impact on HR in the SaaS industry. Hear from Jack Altman, CEO of Lattice, about balancing technology and people and his view on the most exciting AI innovations in the market.

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]]> AI Meets SaaS with Allison Pickens, Board Director, dbt Labs and Commvault https://www.gainsight.com/resource/ai-meets-saas-with-allison-pickens-board-director-dbt-labs-and-commvault/ Tue, 23 Jul 2024 21:11:16 +0000 https://www.gainsight.com/?post_type=resource&p=53777 Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.

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]]> Explore AI investments and creating Human-First Products in this expert discussion covering how AI’s role in customer success.

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]]> AI Meets SaaS with Godard Abel, CEO of G2 https://www.gainsight.com/resource/ai-meets-saas-with-godard-abel-ceo-of-g2/ Tue, 23 Jul 2024 21:04:21 +0000 https://www.gainsight.com/?post_type=resource&p=53775 Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.

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]]> Godard Abel, CEO of G2, joins Gainsight AI to address key questions about AI pricing models and opportunities in customer success.

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]]> Hot Takes With Gainsight: Benefits Of AI https://www.gainsight.com/resource/hot-takes-with-gainsight-benefits-of-ai/ Tue, 23 Jul 2024 21:03:24 +0000 https://www.gainsight.com/?post_type=resource&p=53774 Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.

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]]> Nick Mehta shares a humorous and candid view on AI’s potential including real benefits like innovations in healthcare and customer service.

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]]> What Human-First AI Means For Customer-Facing Teams https://www.gainsight.com/resource/what-human-first-ai-means-for-customer-facing-teams/ Tue, 23 Jul 2024 20:41:57 +0000 https://www.gainsight.com/?post_type=resource&p=53765 Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in supercharging business growth.

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]]> Generative AI is here, transforming customer success NOW. Human-First AI looks at the use of massive data sets to make AI your trusted partner in supercharging business growth.

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]]> Hot Takes With Gainsight: Impact Of AI https://www.gainsight.com/resource/hot-takes-with-gainsight-impact-of-ai/ Tue, 23 Jul 2024 20:32:49 +0000 https://www.gainsight.com/?post_type=resource&p=53760 Generative AI offers efficiency (less busywork), effectiveness (better tools) and an enhanced customer experience (personalized interactions) for CSMs.

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]]> Generative AI offers efficiency (less busywork), effectiveness (better tools) and an enhanced customer experience (personalized interactions) for CSMs.

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]]> Customer Conversation with Docker https://www.gainsight.com/resource/customer-conversation-with-docker/ Tue, 23 Jul 2024 18:13:53 +0000 https://www.gainsight.com/?post_type=resource&p=53756 Learn about how Docker is leveraging AI to enhance customer engagement by enabling personalized, proactive strategies for customer success.

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]]> Learn about how Docker is leveraging AI to enhance customer engagement by enabling personalized, proactive strategies for customer success.

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]]> Customer Conversation with LeanIX https://www.gainsight.com/resource/customer-conversation-with-leanix/ Tue, 23 Jul 2024 18:10:21 +0000 https://www.gainsight.com/?post_type=resource&p=53754 Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.

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]]> Lulu Jiang, CS Operations Manager at LeanIX, discusses how Gainsight’s Customer Cheat Sheet streamlines workflows and enhances how CSMs prepare for customer interactions.

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]]> Customer Conversation with Talroo https://www.gainsight.com/resource/customer-conversation-with-talroo/ Tue, 23 Jul 2024 18:08:23 +0000 https://www.gainsight.com/?post_type=resource&p=53753 Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.

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]]> Learn how Talroo uses AI Follow-up and Customer Cheat Sheet in their CS processes to boost understanding and communication among executive and customer teams.

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]]> Customer Conversation with WordPress VIP/Automattic https://www.gainsight.com/resource/customer-conversation-with-wordpress-vip-automattic/ Tue, 23 Jul 2024 18:04:21 +0000 https://www.gainsight.com/?post_type=resource&p=53752 Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.

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]]> Customer Cheat Sheet gets high praise for streamlining customer 360 reviews and improving team efficiency from Gainsight customer WordPress VIP/Automattic.

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]]> Customer Conversation with SAP Concur https://www.gainsight.com/resource/customer-conversation-with-sap-concur/ Tue, 23 Jul 2024 18:00:55 +0000 https://www.gainsight.com/?post_type=resource&p=53751 Hear from SAP Concur about how Gainsight AI tools have unified SMB client-facing teams, enhancing their readiness for client conversations.

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]]> Hear from SAP Concur about how Gainsight AI tools have unified SMB client-facing teams, enhancing their readiness for client conversations.

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]]> Customer Conversation with Brandwatch https://www.gainsight.com/resource/customer-conversation-with-brandwatch/ Tue, 23 Jul 2024 17:57:36 +0000 https://www.gainsight.com/?post_type=resource&p=53749 Henrik, a customer success manager at Brandwatch in Copenhagen, uses AI to automatically log meeting notes, saving significant time when logging information about customers.

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]]> Henrik, a customer success manager at Brandwatch in Copenhagen, uses AI to automatically log meeting notes, saving significant time when logging information about customers.

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]]> Simplifying With AI Featuring Floqast And Gainsight https://www.gainsight.com/resource/simplifying-with-ai-featuring-floqast-and-gainsight/ Tue, 23 Jul 2024 17:49:36 +0000 https://www.gainsight.com/?post_type=resource&p=53747 Explore developments in Digital CS, learn about AI’s impact on customer teams and hear predictions on future enhancements from Gainsight and Floqast.

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]]> Explore developments in Digital CS, learn about AI’s impact on customer teams and hear predictions on future enhancements from Gainsight and Floqast.

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]]> Revolutionizing Customer Success with AI https://www.gainsight.com/resource/revolutionizing-customer-success-with-ai/ Tue, 23 Jul 2024 17:33:38 +0000 https://www.gainsight.com/?post_type=resource&p=53745 Philip Kibby of Moveworks showcases how AI capabilities simplify employee interactions, offering immediate time-savings and insights that drive productivity and improve customer outcomes.

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]]> Philip Kibby of Moveworks showcases how AI capabilities simplify employee interactions, offering immediate time-savings and insights that drive productivity and improve customer outcomes.

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]]> Gainsight AI: AI Search https://www.gainsight.com/resource/gainsight-ai-ai-search/ Sun, 30 Jun 2024 16:13:31 +0000 https://www.gainsight.com/?post_type=resource&p=53793 Search Assist, simplifies navigating resources by providing contextual answers and direct links, enhancing both user experience and knowledge discovery.

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]]> Search Assist, simplifies navigating resources by providing contextual answers and direct links, enhancing both user experience and knowledge discovery.

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]]> Gainsight AI: Takeaways https://www.gainsight.com/resource/gainsight-ai-takeaways/ Sun, 30 Jun 2024 16:10:49 +0000 https://www.gainsight.com/?post_type=resource&p=53791 Use Takeaways to quickly aggregate customer feedback, revealing trends and detailed sentiment analysis, aiding teams in understanding and responding to client needs.

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]]> Use Takeaways to quickly aggregate customer feedback, revealing trends and detailed sentiment analysis, aiding teams in understanding and responding to client needs.

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]]> Gainsight AI: Write With AI https://www.gainsight.com/resource/gainsight-ai-write-with-ai/ Thu, 25 Apr 2024 21:31:34 +0000 https://www.gainsight.com/?post_type=resource&p=53784 Use AI-powered email in Gainsight to save time and create more compelling communications.

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]]> Use AI-powered email in Gainsight to save time and create more compelling communications.

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]]> Shantan Reddy on AI’s Everyday Magic https://www.gainsight.com/resource/shantan-reddy-on-ais-everyday-magic/ Wed, 06 Mar 2024 00:22:06 +0000 https://www.gainsight.com/?post_type=resource&p=50037 Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI understands you better than your best friend, turning tedious tech interactions into smooth conversations. Highlighting the marvels of language models in translating intent into actions, Shantan predicts a future where technology interactions become profoundly human-like.

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]]> Shantan Reddy, our Sr. AI Product Manager at Gainsight, breaks down the omnipresence of AI with a touch of awe. Imagine a world where AI understands you better than your best friend, turning tedious tech interactions into smooth conversations. Highlighting the marvels of language models in translating intent into actions, Shantan predicts a future where technology interactions become profoundly human-like.

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]]> Meenal Shukla Celebrates AI as a Human Partner https://www.gainsight.com/resource/meenal-shukla-celebrates-ai-as-a-human-partner/ Wed, 06 Mar 2024 00:17:27 +0000 https://www.gainsight.com/?post_type=resource&p=50034 Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement. By turning unstructured chatter into actionable insights, AI promises a future where every customer interaction is informed and impactful. Meenal explains how AI can be a bridge to deeper human connection and understanding in the digital age.

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]]> Meenal Shukla, Director of Customer Success at Gainsight, champions AI as a pivotal tool that harmonizes with human effort, unlocking unprecedented potential in customer engagement. By turning unstructured chatter into actionable insights, AI promises a future where every customer interaction is informed and impactful. Meenal explains how AI can be a bridge to deeper human connection and understanding in the digital age.

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