Customer Success Operations Central
Interest in Customer Success Operations has exploded, so you’re in good company. We’ve compiled everything you need to create a CS Ops team, level-up the team you have, or to switch into a CS Ops job.
I work in CS Ops because I believe that ‘where the rubber meets the road’ is so important that I want to be the one designing the tires.
Learn and Explore
Our recent survey revealed that companies are increasing the investment in CS Ops, so now is the time to get in on the ground floor. These are the resources you need to get involved in a CS Ops career, or grow a team within your company.
Resources for CS Ops Professionals
Access years of historical Pulse recordings, a gold mine for CS Ops strategists!
Gainsight Admins organize two meetups a month: one focused on a topic, and one just to hang out.
Revisit this one-day event where speakers covered the most important topics in CS Ops.
Brian LaFaille of Google described how their pooled CSMs engage proactively with Looker customers.
Dan Ennis of Monday.com described the tools & tactics that drive their digital engagement program.
Spotlight on Customer Success Operations
Sit down with industry experts, delve into their experiences, and unravel the intricacies of the ever-evolving landscape of CS Ops.
Start a New Career in Customer Success.
Check out these opportunities with SV Academy.
Gainsight has partnered with EdTech master, SV Academy, on our mission to level the playing field for underrepresented communities in Customer Success and to support our Veterans returning to civilian life.
Click here to learn more about the program which trains underrepresented individuals and Veterans and then places them in entry-level CS Associate and CS Ops Associate apprenticeship roles at companies.
in partnership with
