CS Ops Central
Learn About CS Ops and Join a CS Ops Team
Interest in Customer Success Operations has exploded, so you’re in good company. We’ve compiled everything you need to create a CS Ops team, level-up the team you have, or to switch into a CS Ops job.
Start
CS Ops Empowers the CS Team
CS Ops has a clear mission: Help the CS team operate efficiently and with excellence, so that CSMs help customers to achieve their goals.
Top responsibilities include systems & tools to support the customer experience, data and analytics to measure success and make decisions, and program management and process development to improve how the business operates.
Best-in-class CS Ops teams are thought partners to design strategic initiatives, and then they execute to make a vision into reality.
Companies invest in CS Ops as a strategy to drive retention, expansion, advocacy, and efficiency.
Explore the journey to best-in-class CS Ops
This illustrated journey identifies and explains possible pitfalls and offers solutions in the path to a thriving career in CS Ops.
Build Skills
What are some common skills you need to work in a CS Ops role?
Hear experienced CS Ops pros talk about what it takes to succeed in CS Ops.
Learn
Where can I learn more about CS Ops?
Get started with these top-notch descriptions of CS Ops.
At the center of some of the most impactful Customer Success strategies lies CS Operations. From translating high-level goals into…
Delivering Operations ROI for Customer Success is critical to any successful team…
Uncover the pivotal role of Customer Success Operations (CS Ops) in shaping the customer journey.
Get Guidance
Connect with your community
Certifications & Learning
Go Hands On
Read The Customer Success Professional’s Handbook and expand your knowledge of the Customer Success industry. Purchase it here.
Pulse+ is an online media platform that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success.
To pursue a Gainsight Administration role, your first step is to begin taking the free e-learning courses and earn your Level 1 Certification.
Additional Resources
Go Deeper
Gainsight’s Seth Wylie shares a variety of paths into CS Ops, and discusses the skills you need.
CS Ops jobs come in many flavors, as a leader crafts a team that can handle systems administration, data analysis, ‘1-to-many’ customer communications, and CSM enablement. Read this job description for a typical Gainsight Administrator, which is based on real-world job postings.
Three Gainsight admins describe the typical day for this particular type of CS Ops role.
Start a New Career in Customer Success.
Check out these opportunities with SV Academy.
Gainsight has partnered with EdTech master, SV Academy, on our mission to level the playing field for underrepresented communities in Customer Success and to support our Veterans returning to civilian life.
Click here to learn more about the program which trains underrepresented individuals and Veterans and then places them in entry-level CS Associate and CS Ops Associate apprenticeship roles at companies.
in partnership with
