ServiceNow is a ticketing tool that processes and catalogs customer service requests.
Benefits of the integration include:
- Seeing the full picture of Customer Success with ServiceNow data in Gainsight.
- Syncing data like tickets created along with their status and priority, is crucial for understanding the health of the customers in Gainsight.
After a ServiceNow connection is established from Gainsight, ServiceNow data can be synced with Gainsight from the following ServiceNow objects:
- Account
- Contact
- Incident
- Request
- User
- User Group
- Customer Services
- Problem data
- Custom data
Once ServiceNow data is synced, you can generate strategic reports on this data, trigger health scores based on support data, and so on.