Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. With the Customer Communities integration to Freshdesk users create a smoother workflow and help customers solve issues faster.
Create Freshdesk tickets from Customer Communities community posts to help customers get quicker 1-1 help.
- Create a support ticket from any online community topic, post, or reply in seconds.
- Create tickets on behalf of users to set the ticket “group” upfront and forward tickets to the right support team.
Check out the Freshdesh Customer Communities community here.