How Automation Elevated Learnship’s Global Customer Engagement

Supporting a global learner base required personalized, timely, and region-specific communication. Gainsight’s automation enabled Learnship to scale customer service efficiently while ensuring every interaction was meaningful and consistent.

Before Gainsight, maintaining nuanced, region-specific communication took a lot of time and carried a high risk of inconsistency. Now, we can ensure every message is personal, well-scripted, and sent at the best timing.

Amy Lane

Product Owner, Learnship