Technology
Mid-Market
Asia-Pacific, EMEA, Latin America, North America, Oceania
How SAP LeanIX Rapidly Scaled CS Operations with Gainsight
As SAP LeanIX grew from 100 to 1,500 customers, Gainsight enabled visibility into customer behavior, reduced manual tasks, and supported a shift to digital CS while maintaining high engagement.
The initial implementation was focused on how do we get visibility into what our customers are doing in the product, and also, how do we make sure that our CSMs are not doing manual activities. Gainsight helped us scale by ensuring we had the right data to be relevant to our customers.
Staircase AI
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Customer Success
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