How Gainsight CE Became the Heart of Hornbill’s Scalable Customer Education Strategy
Building a customer education program from scratch required a platform that could support structured, scalable learning journeys. Gainsight CE provided the foundation for digital onboarding, reseller training, and on-demand courses.
We have different flavors of our academy. So it’s like having different shop windows depending on who’s coming to see it. So this segmentation is great for us, which makes experiences meaningful and personalized to our learners.
Staircase AI
Real-time, Al-powered customer engagement insights across all conversations.
Customer Success
Drive retention and expansion with the industry’s leading Customer Success platform.
Product Experience
Improve user adoption with in-app engagements and meaningful product analytics.
Customer Communities
Give your customers a single hub for anytime, anywhere self-service.
Customer Education
Digitize customer onboarding and training with on-demand education.