Gainsight’s AI-Powered Customer Success Platform Empowers SAP Customers to Deepen Engagement and Drive Retention
San Francisco, CA, — March 7, 2024 — Gainsight, announced today that its AI-powered Customer Success Platform (Gainsight CS) is now an SAP-endorsed app, available online on the SAP Store. SAP Endorsed Apps are a distinct category of solutions within SAP’s partner ecosystem. These apps solve key customer challenges that provide additional value to offer holistic business solutions and bring out the best in every business.
“We are thrilled to announce that Gainsight CS is now an SAP Endorsed App,” said Chuck Ganapathi, President and COO at Gainsight. “This recognition underscores our AI-driven platform’s value to SAP customers, empowering them to transform data into actionable insights for enhanced customer success. The seamless integration of Gainsight within SAP Sales Cloud enables businesses to orchestrate the entire customer journey, proactively address challenges, and maximize retention, ultimately driving greater value at every touchpoint.”
SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing and measurements against benchmark results. Gainsight CS equips post-sales teams, including Customer Success Managers and Account Managers, with the tools to proactively reduce churn and identify growth opportunities. The platform delivers AI health scores by unifying data from CRM, ERP, ticketing, and support systems, providing a holistic, 360º view of customers and key stakeholders. Automated playbooks blend human and digital engagement, ensuring consistent, value-driven interactions. Gainsight’s co-pilot takes personalization a step further by leveraging generative AI to surface critical customer insights, enabling teams to drive engagement at scale with greater accuracy and efficiency.
“Ecosystem innovations are essential to SAP’s vision and delivery of the intelligent enterprise for SAP customers,” said Darryl Gray, Global Vice President, Software Partner Solution Monetization & Success at SAP. “We applaud Gainsight on achieving SAP endorsed app status for Gainsight CS. Partners like Gainsight are positioned to help us deliver a cloud-first strategy with integrated innovations, proven to provide value while solving key business challenges.”
The Gainsight CS platform is available for digital discovery and purchase at SAP Store, the digital marketplace for solutions from SAP and its partners. SAP Store provides customers with real-time access to more than 2,000 innovative solutions from SAP as well as partner solutions that complement and extend their SAP applications, enabling digital transformation of their business.
About Gainsight
Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Its innovative set of customer success, customer education, product experience, and community management products are used by companies of all sizes and industries, including nearly 200 publicly traded organizations. With Gainsight, starting and scaling customer acquisition, retention, and expansion has never been easier. Learn how leading companies such as GE Digital, SAP Concur, and Workday use Gainsight at www.gainsight.com.
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For More Information, Press Only:
Jocelynn Stidham
PR for Gainsight
jocelynn.stidham@gainsight.com
