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Now in Slack!
Your AI Agent from Gainsight.

Delivering customer insights, best practices & AI content—right in Slack.

Your customer data, right where you want it

Gainsight’s new AI agent brings real-time customer data straight into Slack—no logins, no searching, no wasted time. Just ask and access a full 360 of customer data, including sentiment trends, health scores, risk insights, product usage, ticketing history, and more. See it all right where you work.*

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Answer Your Customer Questions Without the Extra Clicks

No more clicking through dashboards or waiting on updates to show you the information you need. Just ask questions, and Gainsight’s AI agent will deliver real-time answers in Slack.

  • Track renewals, ARR, and product adoption without logging into Gainsight.

  • Add AI agent to shared Slack channels and ask questions to increase 
visibility and team alignment.

  • Make data accessible across teams—CS, Sales, Product, and Leadership—all in Slack.

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Automate Email Creation, EBR Summaries, and Follow-Ups

Gainsight AI doesn’t just surface data—it helps you act on it.

  • Draft follow-up emails instantly based on customer health and engagement.

  • Generate EBR summaries in seconds, tailored to each account’s history.

  • Summarize meetings and key action items automatically to keep teams on the same page.

Screenshot of a team communication app with a conversation among colleagues on strategic priorities. Next to it, a window displaying a tech support chat with Gainsight AI, offering immediate solutions and articles on customer insights.

Work Together, Move Faster

Make collaboration effortless and keep your team connected with shared access to customer data, so everyone stays in sync and can take action without missing a beat.

  • Bring Gainsight data into shared Slack channels to give CS, Sales, and Product instant access to key customer information.

  • Don’t wait for answers. Simply ask the AI agent for instant insights—saving time and freeing CSMs from repetitive requests.

  • Keep customer conversations in context by discussing updates directly in Slack channels—no tool-hopping required.

Chat interface showing a message from Andy Miller asking about the status of customer Abbett, mentioning Gainsight. There are three icons below: eyes, a heart, and a reply button showing "1 reply.

Get CS Best Practices, On Demand

Need help with onboarding strategies, renewal plays, risk mitigation, or Gainsight functionality? Think of Gainsight as your go-to expert for customer success—always available, always ready to help.

  • Access proven best practices for every stage of the customer journey—onboarding, adoption, renewal, and expansion.

  • Get step-by-step guidance on configuring Gainsight and key functionality.

  • Take action immediately with easy-to-follow strategies for driving adoption, reducing churn, and maximizing customer lifetime value.

Illustration of a Slack interface showing a conversation between Eric Rodriguez and the Gainsight app. Eric provides tips on running a successful Executive Business Review (EBR). Gainsight shares a sample EBR agenda with multiple sections.

A Full View of Your Customer 360—Now in Slack

Less searching, more action. Install Gainsight's Slack app today.

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Installation Instructions

*To use Gainsight’s AI Agent in Slack, a paid Slack plan is required. While insights are generated from available customer data, AI can make mistakes and may not always be completely accurate—please review key details before making decisions.