Apps

Gainsight PX (Product Experience) is Gainsight’s premier tool to set up in-marketplace messages and collect useful analytics from web applications. PX Connector allows you to…

The Risk Escalation Element will help you establish a culture and habit of identifying and escalating risks so that you are empowered to mitigate risks…

The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience…

Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical…

Create and manage a success plan that can be used for the entire life-cycle of a customer. Enables Customer Success Managers and Customer Success Leadership…

Transition a customer to a new CSM. Playbooks that drive towards introducing new CSM, creating a milestone to track dates of transition, and aligning on…

The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve…

Solution that turns your support data into actionable insights to enrich support experience. The solution works with OOB Gainsight connector such as Zendesk. Customer Overview:…

Adoption Management’ Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element…

Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action…

Gather Net Promoter Score (NPS) data from your customers and identify their likelihood to recommend