Apps

The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience…

Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical…

The Success Planning Element will help you prescriptively capture and understand your customers’ goals and deliver value: Understand your customers’ business goals to consistently deliver…

Evaluate customer satisfaction specifically with their Customer Success Manager. Questions include overall CSM satisfaction, CSM advocacy, and CSM engagement level.

Assess the value that Gainsight is providing your CSM team. • Questions include Gainsight product effectiveness, daily usage, feature usage, and time saved.

Gather Net Promoter Score (NPS) data from your customers and identify their likelihood to recommend