Apps

The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience…

Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical…

The Success Planning Element will help you prescriptively capture and understand your customers’ goals and deliver value: Understand your customers’ business goals to consistently deliver…

The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve…

Adoption Management’ Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element…

Send a weekly update to all your internal Gainsight users with details of their past activities and upcoming tasks within Gainsight. Weekly update Email template…

Automate your new customer welcome email once the deal is won, you assign the onboarding lead, and record the customer contacts who should receive the…

Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action…

Gather Net Promoter Score (NPS) data from your customers and identify their likelihood to recommend