Gainsight Marketplace
Apps
Dashboard for the executive team to provide insights into team metrics like CSM workload, Renewals, Risk CTA’s, NPS Scores, Customer Health, Activity, etc. Understand team…
Focus your CSMs on operational execution and customer outcomes. Use the dashboard to create a structured agenda for CSM 1-on-1s, and to empower CSMs to…
The Customer Health Element provides a consistent and shared view of where you are (or are not) providing your customers with value and positive experiences,…
Review your team’s CTAs, Timeline activities, and renewals to surface trouble spots for intervention. Monitor Timeline activities to understand how much time CSMs are spending…
Review overall customer portfolio info and upcoming renewals, company health, customer centric activities and resources efficiency Always know the ‘shape’ of your customer base: how…
Gainsight PX (Product Experience) is Gainsight’s premier tool to set up in-marketplace messages and collect useful analytics from web applications. PX Connector allows you to…
The Risk Escalation Element will help you establish a culture and habit of identifying and escalating risks so that you are empowered to mitigate risks…
Net Promoter Score (NPS®) is an industry standard for measuring customer loyalty. Use this dashboard to gain a deep understanding of both your NPS® trends…
The Lifecycle Management Element will help you create a consistent customer journey across all customer segments and lifecycle stages More consistent customer engagement and experience…
Build an effective Onboarding Success Plan for new customers to capture key success criteria and plan to deliver the same. Using KPI Survey, capture critical…
Out-of-the-box Dashboard solution that will enable CSM Managers to get insights on all customer success activities and measure productivity of their customer success teams. Track…
The CTA Health Analysis dashboard helps you understand the volume of CTAs your CSMs are receiving, their effectiveness at closing their CTAs and CTA Tasks,…
The Success Planning Element will help you prescriptively capture and understand your customers’ goals and deliver value: Understand your customers’ business goals to consistently deliver…
Create and manage a success plan that can be used for the entire life-cycle of a customer. Enables Customer Success Managers and Customer Success Leadership…
Transition a customer to a new CSM. Playbooks that drive towards introducing new CSM, creating a milestone to track dates of transition, and aligning on…
The customer journey is peppered with Moments of Truth. Create a consistent Executive Business Review process to help the customer appreciate the value that they’ve…
A “Layer Cake” approach to Success Plans for the CSM gets more detailed as you scroll down. This comprehensive dashboard uses core Gainsight objects to…
Dashboard focused on giving organization a holistic view of their NPS & Survey responses. Track the NPS groups (promoters / passives / detractors) and gain…
Solution that turns your support data into actionable insights to enrich support experience. The solution works with OOB Gainsight connector such as Zendesk. Customer Overview:…
Adoption Management’ Element drives meaningful customer engagement with your products and services by executing best-practice adoption plays and tracking the results. The Adoption Management Element…
Send a weekly update to all your internal Gainsight users with details of their past activities and upcoming tasks within Gainsight. Weekly update Email template…
Evaluate customer satisfaction specifically with their Customer Success Manager. Questions include overall CSM satisfaction, CSM advocacy, and CSM engagement level.
Automate your new customer welcome email once the deal is won, you assign the onboarding lead, and record the customer contacts who should receive the…
Assess the value that Gainsight is providing your CSM team. • Questions include Gainsight product effectiveness, daily usage, feature usage, and time saved.
Implement reliable processes to address lagging product adoption, ensuring that your customers are able to achieve the outcomes they’re looking for. Trigger Calls to Action…
Quickly identify advocates and point them towards high-value activities that drive growth for your business. Empower customer advocates to influence your products. Mobilize advocates and…
Gather Net Promoter Score (NPS) data from your customers and identify their likelihood to recommend