Gainsight Marketplace
Apps
Dashboard for the executive team to provide insights into team metrics like CSM workload, Renewals, Risk CTA’s, NPS Scores, Customer Health, Activity, etc. Understand team…
Focus your CSMs on operational execution and customer outcomes. Use the dashboard to create a structured agenda for CSM 1-on-1s, and to empower CSMs to…
Review your team’s CTAs, Timeline activities, and renewals to surface trouble spots for intervention. Monitor Timeline activities to understand how much time CSMs are spending…
Review overall customer portfolio info and upcoming renewals, company health, customer centric activities and resources efficiency Always know the ‘shape’ of your customer base: how…
Gainsight PX (Product Experience) is Gainsight’s premier tool to set up in-marketplace messages and collect useful analytics from web applications. PX Connector allows you to…
Net Promoter Score (NPS®) is an industry standard for measuring customer loyalty. Use this dashboard to gain a deep understanding of both your NPS® trends…
Out-of-the-box Dashboard solution that will enable CSM Managers to get insights on all customer success activities and measure productivity of their customer success teams. Track…
The CTA Health Analysis dashboard helps you understand the volume of CTAs your CSMs are receiving, their effectiveness at closing their CTAs and CTA Tasks,…
A “Layer Cake” approach to Success Plans for the CSM gets more detailed as you scroll down. This comprehensive dashboard uses core Gainsight objects to…
Dashboard focused on giving organization a holistic view of their NPS & Survey responses. Track the NPS groups (promoters / passives / detractors) and gain…
Solution that turns your support data into actionable insights to enrich support experience. The solution works with OOB Gainsight connector such as Zendesk. Customer Overview:…